Question 1

Question 1When an e-mail is received it can be sent on to other e-mail addresses. This is :forwardingreplyingmailingattaching

Accepted Answer

forwardingReason — A received message can be sent on to other e-mail addresses by using the 'Forward' option.

Question 2

Question 2PJM Bank has a Head Office based in Bangalore and a large number of branches nationwide. The Head Office uses video conferencing to communicate with the branch managers.(a) Identify the requirements to be fulfilled by each branch for video conferencing.(b) Describe three benefits to the bank of using video conferencing.(c) Describe three problems that may occur when using video conferencing.

Accepted Answer

(a) For video conferencing, each branch should fulfill the following requirements :Multimedia PCsVideo CamerasMicrophonesInternet connectionVideo conferencing software(b) Three benefits to the bank of using video conferencing are:Cost and time savings — It reduces travel expenses for the bank and saves valuable time for the branch managers by reducing the need to travel to the head office for meetings.Enhanced communication and collaboration — It improves communication and collaboration resulting in faster decision-making.Increased efficiency and productivity — It enables sharing documents and presentations during meetings making it easier to provide updates, have real-time discussions and conduct training sessions for branch managers and staff.(c) Three problems that may occur when using video conferencing are:Technical difficulties — Video conferencing relies heavily on technology, and technical issues like poor internet connection, poor quality video camera or microphone, etc. can disrupt or degrade the quality of meetings.Distractions and multitasking — Participants in video conferences may face distractions from their immediate environment, such as noise, interruptions, or personal devices.Lack of non-verbal cues — The video camera might not be able to see all parts of the room at the same time leading to potential misunderstandings or misinterpretations during discussions.

Question 3

Question 3(a) Give two ways, other than video conferencing, in which branches are able to communicate. Give one advantage for each.(b) There has been a large increase in the number of customers who use the Internet banking facilities offered by PJM Bank. Give, two reasons why customers choose to use Internet banking.

Accepted Answer

(a) Two ways, other than video conferencing, in which branches can communicate are:S.No.MethodAdvantage1.E-mailEmails can be sent and read at different times, allowing flexibility for recipients to respond when convenient.2.Instant MessagingInstant Messaging allows for instant exchanges, facilitating quick decision-making and problem-solving.(b) Two reasons that customers choose to use Internet banking are:Customers don't need to visit the branch. It saves their time and travel cost.Customers can do their banking transaction at anytime as per their convenience without being restricted by the business hours of the bank.

Question 4

Question 4(a) Juhi uses a computer to send e-mails to her sister in America.Juhi has a photograph stored on her computer that she wants to send to her sister. Describe the process of sending an e-mail with a photograph.Explain what all types of files can she send with e-mail ?(b) Juhi is researching Indian freedom struggle history on the Internet. She uses a search engine to help her.The computer sometimes takes a long time to respond when Juhi enters a question into the search engine. Give two reasons why this might happen.The search engine returned a large number of links when she entered 'Gandhi'. Give two things Juhi can do to reduce the number of links.

Accepted Answer

(a) Juhi uses a computer to send e-mails to her sister in America :To send mail to her sister, Juhi needs to first log in to her e-mail account and then follow these steps :Step 1 — Click on Compose button to compose a new mail message.Step 2 — In the Compose Message window, type the e-mail address of her sister in the To field.Step 3 — Fill in the subject of the message in the Subject field.Step 4 — Click on the Attach a file link below Subject box. Browse through the computer and select the photograph to be sent. Then click on Open.Step 5 — Write the message in the box designated for it.Step 6 — Click on Send button.Juhi can send the following types of files through e-mail:Documents — This includes files in formats such as DOCX (Microsoft Word), PDF (Portable Document Format), XLSX (Microsoft Excel), PPTX (Microsoft PowerPoint), and TXT (plain text files).Images — Popular image formats like JPEG, PNG, GIF, and BMP can be attached to emails. These files can include digital photos, illustrations, or graphics.Audio files — Formats like MP3, WAV, and AAC can be sent as email attachments. These files can include music, sound effects, or voice recordings.Video files — Common video file formats such as MP4, AVI, MOV, and WMV can be attached to emails. These files can include recorded videos or video clips.Compressed files — Archives or compressed files, like ZIP or RAR, can be sent as email attachments. These files are used to combine multiple files into a single compressed file for easier sharing.Presentations — Presentation files, such as PPTX (PowerPoint) or Keynote files, can be sent via email.Spreadsheets — Spreadsheet files, like XLSX (Excel) or CSV (Comma-Separated Values), can be attached to emails.(b) Juhi is using a search engine to research Indian freedom struggle history :Two reasons why computer is taking longer to respond are :Slow internet connection — If Juhi has a slow internet connection, it can significantly affect the response time of the search engine.High server load — The search engine's servers may be experiencing a high volume of requests, leading to slower response times.Two things Juhi can do to reduce the number of links are:Use specific keywords — Instead of using a broad term like 'Gandhi', Juhi can refine her search by including more specific keywords related to her research topic. For example, she can search for 'Mahatma Gandhi Indian freedom struggle' or 'Gandhi's role in Indian independence movement'. Adding relevant keywords will help narrow down the search results to more specific and relevant information.Utilize advanced search operators — Juhi can use operators like quotation marks (" ") to search for exact phrases or hyphen (-) to exclude specific words or terms. For example, she can search for "Mahatma Gandhi" -movie to exclude links related to movies about Gandhi.

Question 5

Question 5Swirlpool is a company that sells washing machines from its website. Sophie buys a washing machine from the Swirlpool website.(a) What is this way of shopping called ?(b) Describe one advantage to the customers of e-sales.(c) Swirlpool encourages its employees to study online and enhance their skills. What is the term that describes this form of learning ?

Accepted Answer

(a) This way of shopping is called e-shopping.(b) e-shopping is very convenient for the customers. They don't have to visit the shops. They can shop from anywhere which saves their time and travel cost.(c) Studying online is called e-learning.

Question 6

Question 1In web services, the communication takes place between ............... .Two electronic devicesTwo human beingsTwo spidersNone of the above

Accepted Answer

Two electronic devicesReason — Web services are the software based services that take place when two electronic devices connected via network, communicate over WWW's HTTP.

Question 7

Question 2An email can be sent via, ............... .PCTabletSmart phoneAll the above

Accepted Answer

All the aboveReason — An email can be sent via PC, tablet or smart phone.

Question 8

Question 3In an email address, the characters following '@' character represent ............... .User nameE-mail RecipientDomain nameNone of these

Accepted Answer

Domain nameReason — In an email address, the characters following '@' character represent the domain name for the host server.

Question 9

Question 4In the email address "hithere@edupillar.com", what is the domain name ?the whole email address.comedupillar.comhithere

Accepted Answer

edupillar.comReason — In an email address, the characters following '@' character represent the domain name for the host server.

Question 10

Question 5............... field of email-compose box allows to send same message to multiple recipients without getting them know about other recipients.ccTobccMessage

Accepted Answer

bccReason — bcc stands for Blind Carbon Copy. bcc field of email-compose box allows to send same message to multiple recipients without letting them know about other recipients.

Question 11

Question 6Which of the following is not a legal domain in context of web address ?educomtvwork

Accepted Answer

workReason — edu, com and tv are legal domain names of web addresses and they represent educational firms, commercial firms and television channels respectively.

Question 12

Question 7Chatting on Internet is :Talking face to faceTalking on phoneOnline textual talkNone of these

Accepted Answer

Online textual talkReason — Online textual talk is called chatting.

Question 13

Question 8Chat Rooms are actual rooms where chat session takes place.

Accepted Answer

FalseReason — Chat rooms are not actual rooms but websites or a part of some online services that provide an online venue for communities of users with a common interest to communicate in real time.

Question 14

Question 9To participate in a chat, you must be logged in the same site and communicate live with others by typing words on your computer. (T/F)

Accepted Answer

TrueReason — To participate in a chat, you must be logged in the same site and communicate live with others by typing words on your computer.

Question 15

Question 10A ............... room or online forum allows users to communicate through typed messages which are displayed almost instantly.MailBuddyChatMessage

Accepted Answer

ChatReason — A chat room or online forum allows users to communicate through typed messages which are displayed almost instantly.

Question 16

Question 11Online textual talk is called ............... .Video ConferencingTelephonyText PhoneChat

Accepted Answer

ChatReason — Online textual talk is called chatting.

Question 17

Question 12Electronic mail cannot be used for ............... .Sending documentsSending bulk data (say over 2GB)Sending attachmentsSending messages

Accepted Answer

Sending bulk data (say over 2GB)Reason — Email can be used to send documents, attachments and messages. There are limitations on attachment size imposed by email providers.

Question 18

Question 13A two way video phone conversation among multiple participants is called ............... .Video chattingVideo talkingVideo conferencingVideo watching

Accepted Answer

Video conferencingReason — A two way video phone conversation among multiple participants is called Video conferencing.

Question 19

Question 14Which of the following is not a feature / service of the web ?E-mailTelnetCPUChat

Accepted Answer

CPUReason — CPU (Central Processing Unit) is a part of computer and not a feature / service of the web. E-mail, chat and telnet are feature / service of the web.

Question 20

Question 15You can use email to send messages but not files across Internet. (T/F)

Accepted Answer

FalseReason — E-mails can be used to send messages as well as files of a limited size.

Internet Services and Mobile Technologies

Application Oriented Questions

Objective Type Questions

Theoretical Questions